We aim to provide a high quality, accessible and patient friendly service. We appreciate that nothing is perfect and if you have any suggestions on how we can improve our service to you, please let us know. If we are not made aware of problems, then we will not be able to address them.
Compliments will be gratefully received either verbally or in writing and posted or handed into reception.
Complaints We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can go wrong and resulting in a patient feeling like they have a genuine cause of complaint.
If you have concerns about the health care services that you are receiving ask to speak to the Deputy Practice Manager (Farzana Jahan) so the matter can be settled as quickly and as amicably as possible.
In the event of a formal complaint concerning the practice, we have an in house complaints procedure. You should contact the Practice Complaints Manager- Farzana Jahan in the first instance.
A copy of the procedure is available in reception and also downloadable below.
Comments are not complaints and will not be treated as such. If you make a comment to the receptionist you will be asked if you require it to be documented.
Complaints Policy
Complaints Form
Complaints Leaflet